At Blackbird Health our commitment is to provide precision care, with powerful outcomes for children, adolescents and young adults struggling with social developmental and school related challenges. We believe that our youth deserve the very best care, not only for their physical health, but also their mental health. Through an integrated community-centered care approach, our skilled clinical team delivers exceptional virtual and in-person care across a wide range of specialties. If you're excited to work for a mission driven company that values compassion, dedication and the holistic approach to care, Blackbird Health is a great place to advance your career.
Under the direction of the Administrative Services Manager, the Patient Support Specialist serves as the first touch point for Blackbird Health patients. The specialist is primarily responsible for engaging patients in an effort to support them in receiving the care they need. Patient Support Specialists are trusted partners to our patients, guiding them through their journey to better mental health. Blackbirds Patient Support team works hand-in-hand with families to create a seamless and trusting experience from initial inquiry to successful discharge.
WHY WORK WITH US:
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- Remote work environment
- Comprehensive benefits package; paid time off, medical and dental coverage, 401k (with a company match) and Life Insurance coverage
- Clinician-led leadership team
- Professional development and training opportunities
- Supportive work culture
- Explore your career advancement potential by receiving opportunities to grow with tenure
- Blackbird Health is made up of intelligent, humble, compassionate and hardworking people. Joining the ranks means you'll have an automatic network to turn to for best practices, professional development, and opportunities to share your expertise
ESSENTIAL FUNCTIONS:
- Initiate daily telephonic outreach to patients and families to answer questions about Blackbird Health services
- Field inbound calls from prospective and existing patients ensuring their questions are answered efficiently and timely. Direct calls to appropriate team members as needed
- Schedule and confirm patient appointments, including sending reminders
- Support patients and families with the completion of necessary documents, to ensure they are matched with the right level of care
- Monitor new patients to ensure they are moving through the patient onboarding process into treatment
- Perform outreach to patients and their families to gain an understanding of their medical history to determine eligibility and appropriateness for participation in Blackbird Health Services
- Collect patient copays and verify insurance coverage
- Compile medical records and reports to support high-quality patient care and integration with referring providers; receive and route messages or documents, such as laboratory results, to appropriate team members
- Prepare reports, invoices, financial statements, letters, case histories and/or medical records
- Design and implement a psychotherapy scheduling process with the goal of getting to 80%+ productivity for psychotherapists
- Streamline the scheduling process for ASD and SLP evaluations and suggest the best way to integrate them into the patient onboarding workflow
- Develop a plan for outreach and engagement to nonresponsive patients
- Develop “high touch” customer service model for referrals from preferred pediatrician practices
- Proactively offer process improvement and automation suggestions
- Attend team meetings to support organizational success and participate in ongoing training required by organization to enhance clinical skills and ensure high quality services are delivered
- Explore and test new technologies as directed by leadership
- Perform other duties and projects as assigned by management
REQUIREMENTS:
- Associates Degree or some college courses
- Experience working in a medical office
- Telephonic outreach experience
- Customer Service experience
- Soft skills such as critical thinking, positive attitude, empathy, and active listening
- Works efficiently and able to maintain the daily/monthly productivity goals consistently
- Eagerness to work in an environment that values ongoing learning and growth
- Excitement to work in a growing, mission driven organization
KNOWLEDGE/SKILL:
- Ability to connect with and engage people from diverse backgrounds, experiences and cultures
- Knowledge of HIPAA and related patient privacy laws
- Effective communication and interpersonal skills with peers, managers, patients, healthcare professionals and other stakeholders
- Highly organized and pays close attention to detail
- Able to independently problem solve to consistently achieve productivity and quality measures
- Ability to leverage feedback to optimize performance and reach professional growth and development goals
- Proficiency in Microsoft Office Software, Google Suite and online information systems
FOSTERING AN INCLUSIVE ENVIRONMENT:
Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type.
