Front of House Retail Admin - Toronto [Canada]

 

PRINCIPAL FOCUS:
The objective of this role is to provide exceptional customer service to the retail customers and team through
administrative support duties. The successful individual should be outgoing, organized and possess good working
knowledge of Microsoft Office programs. The incumbent for this role must have the ability to implement,
communicate and apply the standards of the operating procedures, processes and policies of the retail store.
Excellent interpersonal communication skills and a customer centric attitude as a representative of Vistek on the
phone are essential attributes for this position.

PRIMARY RESPONSIBILITIES

Reception:

• Responsible for implementing and maintaining in store pick-ups, web pick-ups, and any department drop-offs

and pick-ups.

• Creating and sending hourly & end-of-day phone reports.
• Answering and directing calls to appropriate departments.
• Ensures voicemail greetings for sales staff are reflective of their attendance.
• Extension list updates for all departments.
• Understanding cash procedures and completing daily cash closings, dealing with cash customers.
• Understanding of company loss prevention policies and implementation of new strategies and technologies.

Operations:

• Interact with other departments to create seamless customer interactions with pick-ups and reception related

tasks.

• Triage customers into the retail store.
• Candidate will need to communicate with couriers and sort mail.
• Engage in, maintain and act upon safety standards by partnering with human resources by taking part in the

health and safety.

• Organize staff lunches on Saturdays.

Administration:

• Complete daily attendance for on-site sales staff.
• Complete daily PPE inventory count.
• Ordering and inventory of office supplies on a monthly basis and sent to National admin for review
• Control of internal supplies inventory for all satellite stores.

Sales Support:

• Completion of sales and payment for Web and Internal sales
• Coordinate the transfer of products from other store locations to ensure order fulfillment transactions are

completed

Pick Up Area Lead:

• Weekly audit of the pick-up area and confirm with customers if they will be picking up their products, need to

be refunded, or can be returned to stock. Working of AIS report daily.

• Reconciliation biweekly of Toronto’s petty cash float and sending any receipts to accounting to be paid out.

Schedule

• Building the bi-weekly Deputy schedule to be reviewed by TO management for publishing.
• Keep the Google Sheet schedule updated and distributed to the retail staff on a weekly basis.

3CX Management

• Generate Toronto phone reports and present them in the weekly huddles.
• Change queues as necessary for the Toronto store

HubSpot

• Request info distribution via the email folder and HubSpot.
• Delegate HubSpot sales leads to the retail team and follow up to completion.

Vistek LTD proudly supports employment equity and diversity and encourages all qualified applicants to apply. All job applicants have the right to accommodation if required. We thank all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted.

• Not accepting phone calls or recruitment agencies, thank you for your understanding.

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