Position Overview:
The Call Coordinator is responsible for answering incoming phone calls from customers, providing excellent customer service, and transferring calls to the appropriate team. The ideal candidate will be able to demonstrate professionalism and discipline, as well as the ability to work independently and as part of a team.
Primary Responsibilities:
- Answer all incoming phone calls from customers in a professional and timely manner.
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Be prepared, and professional, and speak with a clear and concise tone.- Listen effectively to customer inquiries and concerns, and quickly determine the appropriate course of action.
- Transfer calls to the appropriate team within the Call Center.
- Use a script when communicating the next steps to customers (Sales, Customer Care, voicemail for car parts).
- Capture and input as many details as possible in the Customer Relationship Management system for the next agent.
- Communicate with other agents via Microsoft Teams to answer questions in real-time.
- Communicate regularly with supervisors to discuss call types, ways to improve, and gain efficiencies.
- Demonstrate professionalism and discipline with organization, and punctuality.
- Act with integrity in all dealings.
- Demonstrate technical competency and improve skills after receiving coaching.
- Be ethical by showing up to work on time, completing tasks, and meeting deadlines.
- Show flexibility with business changes and conditions.
- Demonstrate determination and persistence in meeting goals provided by management on a daily/monthly/annual basis.
- Perform other duties as required. These duties may include assignments in job classifications other than their own.
Required Attributes:
- Build Relationships.
- Effective and efficiently communicate with others.
- Serve customers with enthusiasm.
- Be receptive to coaching.
- Drive to meet and exceed job expectations.
- Successfully multi-task.
- Must be able to lift a minimum of 25 lbs.
- Sense of humor.
Education & Experience:
- A high school diploma or equivalent is required.
- Basic knowledge of Microsoft Office Suite (TEAMS, One-drive, SharePoint) is required.
- 1+ years of working experience in customer service or a related field is preferred.
- Must be able to work 5 days a week with availability to work weekend days.
- Must have a personal computer
Salary: $15/hr starting
Benefits: This position is eligible for benefits including but not limited to medical, dental, and vision.
Physical Requirements:
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit in an office space, see, hear, and understand speech, communicate, lift computer equipment, supplies, and materials, and use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.
Neighborly® is fully committed to Equal Employment opportunities and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity and encouraged to be their authentic self.
Brand:
Junk King
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