The City of Pasadena is currently seeking a Career Services Case Worker who maintains and tracks client profiles, provides guidance and information related to various career services, maintains a heavy caseload, audits participant files regarding eligibility and right to work, and performs related work as assigned.
The ideal candidate will have recent case management experience with a career services focus providing direct client support to individuals in need of employment and/or training opportunities.
The major responsibilities of this position are listed below. For more detailed information, please review the job description.
1. Manages front end of State Workforce Development System (CalJOBS); maintains and tracks client profiles; manages client program services.
2. Conducts client intake and assessment, evaluating the client's needs and resources related to career services.
3. Verifies and documents a variety of information required by program guidelines.
4. Interprets and explains rules and regulations, policies and procedures; provides information on available career services; counsels applicants and program participants on program rules and regulations.
5. Audits participant files regarding eligibility and right to work.
6. Screens and direct calls; relays messages; makes appointments; registers clients into state State Workforce Development System (CalJOBS); verifies client registration into State Workforce Development System (CalJOBS), and provides information to clients and partners.
7. Presents, trains, and facilitates workshops for public, staff, and partners.
8. Prepares a variety of correspondence, reports and statistical information; maintains accurate case files; prepares clear and concise narrative reports regarding assigned cases.
9. Develop and assists in implementing on-going client service plans.
10. Maintain case records and required reporting documentation.
11. Serve as a liaison and advocate for individuals seeking employment.
12. Document client contacts and follow-up activities.
13. Participate in case conferences and case reviews.
14. Facilitate referrals to a variety of agencies.
COMPETENCIES
The following list represents the core competencies needed for success in this position.
Handling Stress - Maintaining emotional stability and self-control under pressure, challenge, or adversity.- Self-Management - Showing personal organization, self-discipline, and dependability.
- Presentation Skills - Formally delivering information to groups.
- Negotiating - Reaching mutually satisfying agreements and compromises.
- Teamwork - Collaborating with others to achieve shared goals.
- Valuing Diversity - Appreciating the benefits of varied backgrounds and cultures in the workplace.
- Decision Making - Choosing optimal courses of action in a timely manner.
- Legal & Regulatory Navigation - Understanding, interpreting, and ensuring compliance with laws and regulations.
- Graduation from high school or GED equivalent
- Four years of experience providing case management and/or related career services.
- Experience in a public agency is preferred.
- An Associate's degree and workforce development experience is desirable.
The selection process may consist of a training and experience evaluation, written test, interview panel, and/or department-level interviews.
VACANCY INFORMATION
There is currently one vacancy in the Career Services Division of the City Manager's Department.
The resulting eligibility list from this recruitment may be used to fill this vacancy and similar vacancies in the future.
Candidates selected for this position are subject to a one year probationary work period.
Must possess a valid California Class C driver's license and comply with the City's Motor Vehicle Safety Policy during the course of employment.
Effective January 1, 2013, new members to CalPERS or an agency with CALPERS' reciprocity or who have more than a six month break in service between employment in a CalPERS (or reciprocal) agency will be subject to the provisions of the Public Employees' Pension Reform Act of 2013 (PEPRA) and will receive the 2% @ 62 benefit formula.
Employees who are current members of CalPERS or an agency with CalPERS' reciprocity, or who have less than a six month break in service between employment in a CalPERS (or reciprocal) agency and employment with the City will be enrolled in the 2.5% @ 55 benefit formula.
All employees are required to pay the full employee contribution to CalPERS.
Click link below to review the City's excellent benefits package https://ww5.cityofpasadena.net/human-resources/employee-benefits/
