Medical Admin Apprentice
Business Administration Level 3
15 months
Overview
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Crawcrook Medical Centre have a full time post available upon completion of the apprenticeship kick-start your career today!Crawcrook Medical Centre
Pattinson Drive, NE40 4US
£225.00
Per Week
37.5 Hours
Per Week
Role and Responsibilities
- Dealing with all appointments and patient requests, ensuring that surgery time is effectively utilised, allocating pre bookable and urgent appointments appropriately and monitoring the flow of patients during surgeries.
- Deliver Active Signposting, providing patients with a first point of contact directing them to the most appropriate source of help. Ensuring the patient is booked with the right clinician/service
- Providing a comprehensive reception service, responding to a range of enquiries in a polite, caring, and efficient manner, adhering to practice protocols and dealing with difficult situations in a calm and controlled manner.
- Dealing with all telephone requests and enquiries in a courteous and efficient manner, referring callers to appropriate personnel and ensuring messages are relayed and in a timely manner, particularly those requesting urgent advice.
- Taking comprehensive details for patients requesting home visits and ensuring that these are recorded in accordance with the protocol to allow steps to be taken for triage.
- Undertaking and ensuring all aspects of patient registration is carried out in a timely way.
- Promoting services and educating patients to improve their experience Online Access, E-consult, Extra Care service etc.
- Ensuring that any change of patient details/personal circumstances are recorded accurately and actioned on both the manual and computerised record system.
- Undertaking a variety of clerical tasks in support of patient service activity including interpreter bookings, insurance and benefit documentation, vaccinations, breast screenings etc
- Explaining practice arrangements and requirements for registration and arrangements for new patients seeking care, ensuring that all documentation is fully completed
- Participating in the extended hours rota providing clerical support to the appointment surgery and working with the doctor on call.
- Complete all statutory training courses as required.
Required Skills
Organisation Timekeeping IT Skills Punctual & reliable
Required Skills
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we’ve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you’ll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Apprenticeship qualification.
Required Qualifications
Maths and English, GCSE Grade 4-9 or equivalent
Training
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Business Administration Level 3Apprenticeship qualification, with training how to: Contribute to the efficiency of an organisation through the support of functional areas, working across teams and resolving issues as requested.
Prospects
Full time post available for the right candidate.
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Business Administration Level 3
Crawcrook Medical Centre
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If you can’t see what you are looking for, or would like to speak to one of our staff about your course, please fill in the form below and we’ll be in touch soon. Or if you need to speak to someone urgently, call us on 0191 433 8646
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