Webstore Customer Service Representative (CSR), 6 months contract position
Kal Tire is looking to hire 2 Customer Service Representative (CSR) for their webstore. The Webstore Customer Service Representative (CSR) is responsible for providing day-to-day support to customers who self-serve Kal Tire.com.
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At Kal Tire we value integrity, excellence, innovation and a ‘can do’ attitude. We look for team members who are collaborative, accountable, curious, and committed in everything they do. If this sounds like you, then you will enjoy working at Kal Tire.Core Responsibilities
- Respond to a variety of customer service interactions in a courteous and professional manner with the goal of resolving the issues during the first chat session.
- Research solutions using web-based applications.
- Present customer options that encourage long-term satisfaction, referrals, and customer loyalty.
- Provide information and solutions regarding requests for product information, ‘after sale’ service, warranty, and customer support.
- Act as Kal Tire brand ambassadors
- Determine customer needs, and offer solutions
- Provide information about company products and services, charges, service conditions, and service availability.
- Ensure the products recommended meets the vehicle requirements and safety necessities.
- Recommend products from Kal Tire core product line.
- Suggest service and maintenance options for long term vehicle safety and reliability.
- Other duties may be assigned as required.
Work Experience
- 1 year of working experience preferred
Knowledge, Skills and Abilities
- Diplomatic and professional approach
- Customer orientated, adaptable and responsive to different customer inquiries
- Solid communication skills
- Results focused
- Technical aptitude
Negotiable Requirements
- Previous call center experience
- Understanding of mechanical fundamentals / general mechanical aptitude
- Previous Kal Tire Store experience/knowledge
This position is based out of our Vernon office, with a possibility to work remotely after two weeks’ training.
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